Refund policy
This Returns and Refund Policy explains the terms applicable to returns, refunds, and the right of withdrawal for Products purchased through Shibuly.
This policy forms part of our Terms of Use.
Returns and the Right of Withdrawal
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As a general rule, conditions for returns and responsibility for return shipping costs are governed by the return policy of each Seller.
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Right of Withdrawal (Cooling-Off Period) under the EU Consumer Rights Directive: If you are a consumer habitually residing in the EU Member States, you may have the right to withdraw from the sales contract within 14 days of receipt of the Product in accordance with applicable laws. In such case, you will be responsible for return shipping costs associated with the exercise of the right of withdrawal. The scope and time of such refunds shall be determined in accordance with applicable laws.