Terms of service

Terms of Use

Last Updated: 5.18.2026


These Terms of Use (hereinafter referred to as “these Terms”) set forth the terms and conditions for use of the e-commerce platform website (https://shibuly.com, hereinafter referred to as  “this Website”) operated by Shibuly Inc. (hereinafter referred to as the “Company”). By using this Website, you accept and agree to be bound by these Terms.

 

 

Article 1. Definitions

  1. “Products” refers to the goods sold by the Company on the Website.

  2. “Registration Information” refers to the information provided by the users upon account registration or order placement, including name, address, and contact details.

  3. “Designated Sales Countries” includes the member states of the European Union (excluding the United Kingdom).

  4. “Seller” refers to a business located in Japan that manufactures products or directly sources products from the manufacturer.

  5. “DAP” refers to Delivered at Place as defined under Incoterms 2020.

Article 2. Applicability and Amendments to these Terms 

  1. These Terms apply to all individuals using the Website.

  2. The Company may revise these Terms as necessary due to changes in laws, services, or other circumstances.

Article 3. Membership Registration and Account Management

  1. You must register for a membership and create an account in order to purchase Products. Only individuals aged 18 or older and located in the Designated Sales Country may register. Registration by minors, legal entities, or individuals not located in the Designated Sales Country is prohibited. 

  2. You must provide accurate and up-to-date Registration Information.

  3. Creation of multiple accounts by the same individual, as well as the transfer or lending of accounts, is strictly prohibited.

  4. You are responsible for managing your own account. The Company is not liable for damages from unauthorized access unless caused by the Company’s willful misconduct or gross negligence.

Article 4. Prohibitions

You must not engage in conduct that violates laws, court orders, or these Terms, including but not limited to: providing false information, making fraudulent payments or abusing chargebacks, infringing third-party rights, reselling Products, interfering with systems of this Website, or violating export controls restrictions or economic sanctions.

Article 5. Product Information, Pricing, and Errors

  1. While the Company strives to provide accurate descriptions and images, actual Products may differ in color, texture, or appearance due to display environments.

  2. If errors are found in pricing, inventory, or other information about Products, the Company may immediately correct such errors and cancel or suspend the performance of the sales contracts concluded in relation to such Products. In such a case, a full refund will be issued for any payments received.

  3. The Company may, at its discretion and without prior notice, revise the price of the Products at any time prior to the conclusion of a sales contract.

Article 6. Formation of Sales Contract

  1. A sales contract shall be deemed to be formed when you place an order and the Company sends an order confirmation email (excluding automated receipt notifications).

  2. Even after the formation of a sales contract, the Company reserves the right to cancel all or part of the contract in the following cases: denial of payment following credit screening, suspicion of fraudulent activity, conflict with laws, regulations, or import/export restrictions, inability to deliver Products, or any other similar circumstances. In such events, any payments already received will be refunded in full.

Article 7. Price and Payment

  1. The payment currency for purchases on this website is the Euro (EUR).

  2. The billed amount may differ from the price displayed on this Website due to currency conversion rates, overseas transaction fees, or other charges imposed by your card issuer or payment service provider.

  3. Payment shall be made through【Shopify Payments】or other payment methods designated by the Company. You may be required to complete identity authentication procedures, such as 3D Secure.

  4. The billing descriptor appearing on your statement may be displayed as 【Shibuly／SHIBULY*EC】, or similar.

Article 8. Shipping and Delivery

  1. The estimated delivery time is generally 【2 to 3 weeks】 from the formation of the sales contract; however, delays may occur due to customs clearance, weather, traffic, local conditions or similar circumstances. The sales contract may not be cancelled solely due to such delay, unless the delay arises from causes attributable to the Company.

  2. As a general rule, Products are shipped individually. However, if multiple Products are purchased at the same time, Products from the same Seller may be bundled.

  3. Shipping Costs: The price displayed on this Website includes costs of domestic shipping in Japan, transportation between warehouses, international shipping, and other expenses. You may be responsible for any costs not included in the displayed price, such as re-delivery fees, storage fees, or customs handling fees.

  4. Delivery and Title Transfer: Deliveries are made on a DAP basis. Title to ordered Products will pass to you upon the delivery.

  5. Shipping Method: The Seller may use one of the following shipping methods: 

  1.  Direct Shipping (in which the Seller arranges the carrier) or

  2.  Managed Shipping (in which shipping is handled through a logistics service arranged by the Company).

After payment has been successfully completed, the Company will issue shipping instructions to the Seller (or both to the Seller and any designated logistics service provider).

  1. Importer/Exporter: For all shipments, the Seller is the exporter, and you are the importer (Importer of Record). The Company does not act as, and assumes no responsibility as, the exporter or the importer.

  2. If the performance of the sales contract becomes impossible due to reasons not attributable to the Company, the Company will respond by providing a refund through reasonable means.

Article 9. Duties, Import Taxes, and Customs Clearance

  1. You, as the Importer of Record, are solely responsible for paying all customs duties, value-added tax, and other taxes or charges related to importation of Products. Neither the Company nor the Seller acts as an agent for the payment of such taxes or charges.

  2. The Company shall not be held liable for any Products that are confiscated, returned or otherwise affected as a result of applicable import/export laws or regulations.

Article 10. Returns and the Right of Withdrawal

  1. As a general rule, conditions for returns and responsibility for return shipping costs are governed by the return policy of each Seller.

  2. Right of Withdrawal (Cooling-Off Period) under the EU Consumer Rights Directive: If you are a consumer habitually residing in the EU Member States, you may have the right to withdraw from the sales contract within 14 days of receipt of the Product in accordance with applicable laws. In such case, you will be responsible for return shipping costs associated with the exercise of the right of withdrawal. The scope and time of such refunds shall be determined in accordance with applicable laws.

Article 11. Intellectual Property and Content Usage

  1. All rights to images, text, logos, design, programs, and all other content posted on the Website belong to the Company or its respective legitimate rights holders.

  2. You may not copy, reproduce, reprint, modify, distribute, or publicly transmit the said content without the prior written consent of the Company.

Article 12. Disclaimer

  1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, THE COMPANY MAKES NO WARRANTIES, EXPLICIT OR IMPLICIT, REGARDING THE PRODUCTS (INCLUDING WITHOUT LIMITATION MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT).

  2. THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY DELAY IN DELIVERY OR FAILURE TO PERFORM CAUSED BY FORCE MAJEURE, INCLUDING WITHOUT LIMITATION NATURAL DISASTERS, INFECTIOUS DISEASES, WAR, RIOTS, STRIKES, IMPORT/EXPORT REGULATIONS, CUSTOMS DELAYS, TRANSPORT DISRUPTION, TELECOMMUNICATIONS DISRUPTION, ENACTMENT OR REPEAL OF LAWS, OR ADMINISTRATIVE ACTIONS.

Article 13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, THE COMPANY’S TOTAL LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCTS (EXCLUDING VALUE-ADDED TAX, IMPORT DUTIES, AND OTHER TAXES) THAT CAUSED SUCH DAMAGE. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS.

Article 14. Changes, Suspension, and Termination of this Website

The Company may change, suspend, or terminate access to all or part of this Website for maintenance, security, operational, or force majeure reasons. Significant changes, suspension, or terminations will be notified in advance by reasonable means.

Article 15. Contract Termination and Suspension of Use

  1. If you breach these Terms, the Company may take appropriate measures, including suspending your account, cancelling orders, or terminating sales contracts, without prior notice.

  2. Even after the termination of the sales contract for any reason, provisions regarding payment obligations, intellectual property, disclaimer, limitation of liability, governing law and jurisdiction, and other clauses that by their nature are intended to survive, shall remain in effect.

Article 16. Privacy

The handling of your personal information is governed by the Company’s Privacy Policy (https://shibuly.com/privacy-policy), which is incorporated into and constitutes an integral part of these Terms.

Article 17. Assignment and Transfer

You may not assign, transfer, or pledge your rights or obligations under these Terms to any third party without the prior written consent of the Company. The Company may assign its rights and obligations to a successor in the event of a business transfer or other corporate restructuring.

Article 18. Export Control and Economic Sanctions

You must not use this Website in violation of any applicable export control laws or economic sanctions, nor ship or re-export any Products to any country, region, entity, or individual that is subject to such export restrictions or sanctions.

Article 19. Governing Law, Jurisdiction, and Language

  1. These Terms shall be governed by the laws of Japan.

  2. Any dispute arising out of or in connection with the Website shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

  3. These Terms are prepared in Japanese and English. In the event of any discrepancy, the English version shall prevail.

Article 20. Notification

  1. Notifications from the Company may be delivered by email to the registered address, in-site notifications, push notifications, or by any other method deemed appropriate by the Company.

  2. You agree that notifications delivered by electronic means shall have the same legal effect as written notifications, except where applicable laws specifically require a particular format (for example, service of process).

  3. Notifications for marketing purposes will be sent based on your consent and can be opted out of at any time. Important transactional communications may be sent regardless of such consent.

Article 21. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in effect.

Article 22. Trademarks

All trademarks, service marks, logos, trade names, and other intellectual property used on this Website belong to the Company or its respective legitimate rights holders. You may not use any such intellectual property without the prior written consent of the Company.

Article 23. Reviews, Comments, and Other Postings

  1. Responsibility for the content of reviews, photos, comments, and other postings lies solely with the author of such content. Content that is illegal, harmful, false, misleading, infringing on third-party rights, or otherwise inappropriate is prohibited.

  2. The Company reserves the right to monitor, edit, or delete posted content in accordance with applicable laws and these Terms.

  3. For the purpose of improving or promoting the Website, you grant the Company a worldwide, royalty-free, non-exclusive, irrevocable, and sublicensable right to use your posted content to the extent necessary.

Article 24. Third-Party Services

Third-party websites, apps, and services linked from this Website are subject to the terms of their respective providers. The Company does not guarantee their content, safety, or availability.

Article 25. Non-Waiver

Failure by the Company to exercise any right under these Terms does not constitute a waiver of such right and does not prevent the exercise of such right in the future.

Article 26. Company Contact Information

Name: Shibuly Inc.

Address: Shibuya Dogenzaka Tokyu Building 2F-C, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan

Phone: +81 50-6875-2687

Email: contact@shibuly.com