Shipping policy

This Shipping Policy explains the shipping and delivery terms for orders placed through Shibuly.
This policy forms part of our Terms of Use.

Shipping and Delivery

  1. The estimated delivery time is generally 【2 to 3 weeks】 from the formation of the sales contract; however, delays may occur due to customs clearance, weather, traffic, local conditions or similar circumstances. The sales contract may not be cancelled solely due to such delay, unless the delay arises from causes attributable to the Company.

  2. As a general rule, Products are shipped individually. However, if multiple Products are purchased at the same time, Products from the same Seller may be bundled.

  3. Shipping Costs: The price displayed on this Website includes costs of domestic shipping in Japan, transportation between warehouses, international shipping, and other expenses. You may be responsible for any costs not included in the displayed price, such as re-delivery fees, storage fees, or customs handling fees.

  4. Delivery and Title Transfer: Deliveries are made on a DAP basis. Title to ordered Products will pass to you upon the delivery.

  5. Shipping Method: The Seller may use one of the following shipping methods: 

  1.  Direct Shipping (in which the Seller arranges the carrier) or

  2.  Managed Shipping (in which shipping is handled through a logistics service arranged by the Company).

After payment has been successfully completed, the Company will issue shipping instructions to the Seller (or both to the Seller and any designated logistics service provider).

  1. Importer/Exporter: For all shipments, the Seller is the exporter, and you are the importer (Importer of Record). The Company does not act as, and assumes no responsibility as, the exporter or the importer.

  2. If the performance of the sales contract becomes impossible due to reasons not attributable to the Company, the Company will respond by providing a refund through reasonable means.

Duties, Import Taxes, and Customs Clearance

  1. You, as the Importer of Record, are solely responsible for paying all customs duties, value-added tax, and other taxes or charges related to importation of Products. Neither the Company nor the Seller acts as an agent for the payment of such taxes or charges.

  2. The Company shall not be held liable for any Products that are confiscated, returned or otherwise affected as a result of applicable import/export laws or regulations.